Refund policy

Returns and cancellations

As a consumer you can withdraw from (return) your order within 14 days after you receive the last item, without giving a reason. After that you have another 14 days to send the items back.

You are responsible for arranging the return shipment. The cost of sending the items back is for your account, unless the item is defective or is not the item you ordered.

You can request cancellation or removal of items from your order until the item has been shipped.

How to start a return or cancellation

Start your request by logging in to your customer account: https://shopify.com/110214119749/account

You can also e-mail Info@padeltempo.nl with your order number and the items you want to return, or use the model withdrawal form (section 5.6 of our terms of service). You can also report your withdrawal in any other clear way.

You can also withdraw online on the page Withdraw from contract: https://padeltempo.nl/pages/herroepen (no account needed).

We confirm your notice and send you instructions on how and where to send the package back. If you send a package back without having told us, we will contact you.

Condition of the item

You may try the item as you would be able to in a shop. If you use it more than is necessary to establish its characteristics and functioning, we may deduct the loss in value from the refund. Please send the item back in its original packaging where possible.

Refund

After you notify us of your withdrawal, we refund the purchase price, including the cost of standard shipping, without undue delay and at the latest within 14 days. We may wait with the refund until we have received the items back or you have shown that you have sent them back, whichever happens first. We do not refund extra costs for a more expensive shipping method than the cheapest standard shipping.

We refund using the same payment method as your order, at no cost to you. Your bank or payment provider may need extra time to process the refund. If you have not received your refund within a reasonable time, contact us.

Damage and problems

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item. Your statutory rights for defective or non-conforming items remain in force.

Exceptions

Some items may not be returnable, for example items that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken. This is stated on the product. Contact us if you have questions about a specific item.

Exchanges

Statutory rights

This policy does not limit your statutory rights as a consumer, including the rights that apply if goods are defective, not as described or not delivered within the agreed time.

Business customers

The statutory right of withdrawal only exists for consumers. Business customers are covered by the Business Terms and Conditions (warranty and returns: article 8): https://padeltempo.nl/pages/algemene-voorwaarden-zakelijk.