Terms of service
Last updated: 27 October 2026
1. General
PadelTempo sells padel products, including padel rackets, padel balls, shoes, clothing, bags and accessories. We aim for reliable service, clear communication and careful handling of every order.
These terms apply to orders placed through the webshop, subject to applicable law and the statutory rights of consumers.
2. Ordering
Orders can be placed through the webshop. After receiving an order, the customer receives an order confirmation by email.
Products are delivered as long as they are available. If a product unexpectedly turns out to be unavailable, we inform the customer about the possible next steps.
3. Payment
Payment is made with the payment methods offered at checkout in the webshop.
An order is processed according to the stated payment and ordering procedure. For business customers, different payment arrangements can be made if they are confirmed in writing in advance.
4. Shipping and delivery
Orders are shipped to the address given when ordering.
The available shipping methods, any shipping costs and expected delivery times are shown during the ordering process.
Products that are in stock can usually be shipped faster than products that have to be ordered specially from a supplier. For products shipped directly from a supplier, the delivery time can differ.
If a relevant delay occurs, we inform the customer as soon as it is known. PadelTempo complies with the applicable statutory delivery periods.
When Track & Trace is available, the customer receives the shipping details by email or another available means of communication.
The customer is responsible for entering the delivery address correctly. In case of delivery problems, the customer can contact PadelTempo. Statutory responsibility for delivery remains in force.
5. Returns and right of withdrawal
5.1 Cooling-off period for consumers
As a consumer you have the right to withdraw from your purchase within 14 days without giving a reason. The period starts on the day after you, or a third party you have named, receives the last product of your order.
You can withdraw through your customer account, by e-mail to Info@padeltempo.nl or with the model form in section 5.6. After your notice you have another 14 days to send the products back.
You can also withdraw online on the page Withdraw from contract: https://padeltempo.nl/pages/herroepen (no account needed).
5.2 Condition of the product
You may try the product as you would be able to in a shop. If you use it more than is necessary to establish its nature, characteristics and functioning, we may deduct the loss in value from the refund.
Please send the product back in its original packaging where possible.
5.3 Return costs
The direct costs of returning the product are borne by the customer, provided this was clearly communicated in advance.
For a wrongly delivered or defective product, PadelTempo bears the return costs where this is required by law.
In the event of a valid withdrawal, PadelTempo refunds the amounts due in accordance with the statutory rules. In principle this also includes the costs of the cheapest standard shipping offered on the original order. Extra costs for a more expensive shipping method do not have to be refunded.
5.4 Refund
After you notify us of your withdrawal, we refund the purchase price, including the cost of standard shipping, without undue delay and at the latest within 14 days. We may wait with the refund until we have received the products back or you have shown that you have sent them back, whichever happens first.
We refund using the same payment method you used for your order, at no cost to you.
5.5 How to report a withdrawal or return
You report a withdrawal or return through your customer account or by e-mail to Info@padeltempo.nl. Please include your order number and the items you want to return.
You may also report your withdrawal in any other clear way. We confirm your notice.
5.6 Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract. Using the form is not mandatory.
To: PadelTempo, Pastoor Adamsstraat 20, 6045 XW Roermond, the Netherlands, Info@padeltempo.nl
I hereby give notice that I withdraw from my contract for the sale of the following products: [products].
Ordered on / received on: [date]
Name of consumer: [name]
Address of consumer: [address]
Date: [date]
6. Warranty and defective products
The statutory warranty applies to products sold to consumers. A product must meet what the customer can reasonably expect of it.
In the event of a defect or a product that does not comply with the agreement, the customer can contact PadelTempo. Depending on the situation we offer a suitable solution, such as repair, replacement or a refund, as far as required by law.
Any manufacturer warranty comes on top of the statutory rights and does not limit them.
Damage caused by incorrect use, improper maintenance or normal wear does not automatically entitle the customer to free repair or replacement. This does not affect the customer’s statutory rights.
7. Business orders (B2B)
PadelTempo also works with companies, padel clubs, padel schools, trainers, shops and other business customers.
Business customers are covered by the Business Terms and Conditions: https://padeltempo.nl/pages/algemene-voorwaarden-zakelijk. They contain arrangements on, among other things, prices and VAT, payment, delivery, complaints, warranty and liability. You can request a business offer at https://padeltempo.nl/pages/zakelijk-bestellen.
An order in the webshop stays under these terms, unless we expressly refer to the Business Terms and Conditions in the quote or order confirmation. The statutory right of withdrawal only applies to consumers: natural persons not acting in the course of a profession or business.
8. Cancelling orders
You can cancel an order until it has been shipped, through your customer account or by e-mail to Info@padeltempo.nl with your order number.
Whether cancelling is still possible depends, among other things, on the status of the order and any conditions agreed in advance.
For consumers the statutory rights, including the right of withdrawal for online purchases, remain fully applicable.
9. Damaged, wrong or missing products
Please check the order after receiving it.
Is a product damaged, is an item missing or was the wrong product delivered? Then get in touch at Info@padeltempo.nl and, if possible, state the order number. Photos of any damage can help with the assessment.
PadelTempo assesses the report and arranges suitable handling in accordance with applicable law.
10. Complaints and customer service
Do you have a question, complaint or problem with an order? Then get in touch at Info@padeltempo.nl.
Describe the problem as clearly as possible and, if possible, state the order number. We aim to respond within a reasonable time and to look for a suitable solution together.
The statutory rights of consumers remain in force, even if a complaint is not resolved immediately.
11. Privacy
Personal data is processed in accordance with the PadelTempo privacy policy and applicable privacy legislation.
See the privacy policy on the webshop for more information about the processing of personal data.
12. Product information and prices
PadelTempo aims to show product information, images, availability and prices as correctly and up to date as possible.
Obvious errors may be corrected. This does not affect the statutory rights of customers.
Brand names, logos and product images of third parties remain the property of the respective rights holders.
All prices in the webshop are in euros and include VAT. Any shipping costs are shown before you complete your order.
13. Applicable law
Dutch law applies to agreements with PadelTempo, as far as legally permitted.
Mandatory statutory provisions and the mandatory rights of consumers remain fully in force.
14. Contact details
Company name: PadelTempo
Business address: Pastoor Adamsstraat 20, 6045 XW Roermond, The Netherlands
Email address: Info@padeltempo.nl
Telephone: 0647651374
Chamber of Commerce number (KvK): 42185467
VAT identification number: NL005564539B31
For questions about orders, shipping, returns or these terms of service, you can get in touch at Info@padeltempo.nl.