Customer Service

Ordering & Payment

This is how ordering and paying works at PadelTempo, from your order to the order confirmation.

  1. Ordering

    You place your order through our webshop. After we receive your order you will get an order confirmation by email.

    Products are delivered as long as they are available. If a product unexpectedly turns out to be unavailable, we will inform you about the possible next steps.

  2. Paying

    You pay with the payment methods offered at checkout in the webshop. Your order is processed according to the stated payment and ordering procedure.

    We process orders as soon as possible after we have received your payment.

  3. Prices and product information

    We try to show product information, images, availability and prices as correctly and up to date as possible. Obvious errors may be corrected. This does not affect your statutory rights.

  4. Cancelling your order

    Would you like to cancel an order? Please contact us as soon as possible at Info@padeltempo.nl. Whether cancelling is still possible depends, among other things, on the status of your order. You can request a cancellation or the removal of items until the item has been shipped.

    As a consumer you keep your statutory rights, including the right of withdrawal for online purchases.

  5. Business orders

    For companies, padel clubs, trainers and shops, different arrangements may apply to prices, minimum order quantities and payment. Those arrangements are confirmed in writing in advance. Want to know more? See Affiliate Program.

  6. After your order

    How and when your order reaches you can be found under Shipping & Delivery. Want to send something back? See the Return Policy.