Shipping policy

Last updated: 12 October 2026

1. Processing of orders

PadelTempo processes orders as soon as possible after receiving payment. The processing time can vary depending on the availability of the products.

Products that are in stock are usually shipped faster than products that have to be ordered specially from a supplier.

2. Delivery time

The expected delivery time is shown during the ordering process or with the product, if it is known.

When a product is not in stock or is shipped directly from a supplier, the delivery time can differ. If a relevant delay occurs, we inform the customer.

Stated delivery times are indications, unless expressly agreed otherwise. PadelTempo complies with the applicable statutory delivery periods.

3. Shipping costs

Any shipping costs are clearly shown before the order is completed.

Shipping costs can depend on the destination, the size of the order and the chosen shipping method.

4. Shipping area

PadelTempo focuses on customers in the Netherlands and, depending on the available shipping options, can also ship orders to other countries in Europe.

The available destinations and any additional shipping costs are shown during the ordering process.

5. Track & Trace

When the carrier makes a Track & Trace code available, the customer receives it by email or another available means of communication.

With this code the customer can follow the shipping status of the order.

6. Not at home or incorrect delivery address

The customer is responsible for entering the delivery address correctly.

If a parcel cannot be delivered, the carrier can offer it again, take it to a pick-up point or return it to the sender. Further handling depends on the situation and on the carrier’s conditions.

In case of delivery problems, contact PadelTempo.

7. Damaged or missing products

Please check your order after receiving it.

Is a product damaged, is something missing or did you receive the wrong product? Then get in touch as soon as possible at Info@padeltempo.nl and state your order number. Photos of any damage help us assess the report.

Your statutory rights for damaged, missing or wrongly delivered products remain in force.